Few days back I had posted my experience with Tata Indicom broadband connection. The issue went on for a long time but all is well right now. I am using Tata’s broadband connection and I am really happy with the way they have sorted things out. Connection speed and uptime was never a problem with Tata Indicom. They have done a very good job by retaining a customer (which is me) and I would always recommend Tata Indicom broadband connection to anyone and everyone now.
While the Tata Indicom episode was going on, I made a huge mistake of installing Tikona broadband connection in my house. I asked them to remove the connection 5 days after they installed it and still they are sending me Rs 4000 bills till date. Now how cool is that? I did some research on the Internet and could not find a single person who is happy with Tikona Boardband Internet connection. Lot of people have fallen in their trap due to the wireless technology that is being used by Tikona which allows you to use their connection anywhere in your house. I stay in a duplex flat where my D-Link wireless modem is not able to provide connectivity on both the floors and hence I thought Tikona was a better choice because I could get their signal everywhere in the house.
Tikona has taken Rs 500 installation charges from lot of people and deny to return that. First, the sales people will come to your house to give you a nice demo. The speed during the demo is too bad and they will assure that the speed when the actual connection is installed will be much better. The sales people will also tell you that the Rs 500 cheque will be deposited only once you are satisfied with the connection and give them a confirmation.
Everything looks nice till you get the connection installed. With the kind of Internet services provided in India, no one can judge a connection within a day. It will take around 2 – 3 days time for anyone to make a decision. Tikona will NOT allow you to do that. Your cheque gets deposited without informing you and all you can do is yell, scream, make calls, break your computer or jump off the window for having such a bad connection. No one will help you with your Tikona Internet connection.
What’s the last option left in this case? You ask them to disconnect the connection. So you think you have got rid of some bad service yet? Hold on. They won’t stop your connection just because you told them to do so. Their person will come to your house (at his own leisure) and that will be the last day of your connection. Isn’t that great???? So let’s say you called them to cancel the connection on 5th of October 2010 and their person comes to your house to collect the modem on 20th, then your connection is active till the 20th. Surprised? Don’t be, there’s more to come..
Alright! now the connection is gone and you are happy with someone like Tata, MTNL or Airtel but wait!!! Tikona is asking you to pay your bill!!! Whatever 3-5 days connection you have used at the speed of a dialup connection will be CHARGED. You have to pay that bill no matter what. Were you waiting for your Rs 500 refund? Forget the refund and get ready to answer calls from Tikona’s recovery department who will rudely ask you to PAY your bills no matter what you try to explain them.
My story is a lot similar. I cancelled my connection 5 days after I got it. The recovery department person who visited my house was an elderly man and he confirmed that every customer has the same story. No one till date has a happy story with Tikona and choosing them is a HUGE mistake. I don’t care about my Rs 500 installation charge that these guys took from me but I really don’t expect them to charge me for a few days a connection that was not only dreadfully slow but also intermittent.
Sorry Tikona, you get a BIG ZERO out of 10 from me and many others. For anyone who was looking for a Tikona Broadband connection review, I think you have got your answer. The company is fraud and I would recommend everyone to stay very far away from Tikona. Do you have a bad experience with Tikona as well? Please post in comments and let others know.